Do I need a referral?
You will only need a referral if you are claiming through a Third Party Insurer such as DVA, WorkCover QLD, or claiming a rebate through Medicare through an EPC Program.
How much will the appointments cost?
If you would like to know the value of appointments with Cooloola Hand Therapy, please call or email and our team would be happy to provide the information you need. If you have private health insurance, the gap payment may vary depending on your cover.
Can I claim through Medicare?
If you have a EPC (or CDM) Referral from your GP, you will be eligible for a rebate of $54.60 for each appointment until your Referral runs out. You will need to be informed of how many appointments your GP has allowed in the program. The referral will also need to be allocated for Occupational Therapy Services (not Physiotherapy) as there is a specific code that is required to make it valid for our service and your rebate.
Can I claim through my Private Health Fund?
Yes, you can claim through your health fund. The amount of cover you receive will vary. Most people will have a gap payment. We have a HICAPS machine at the clinic and are able to provide rebates after your appointment before you leave.
Do you see clients through NDIS?
Yes, we currently see NDIS clients who are self-manage or plan-managed. For consultations with clients through NDIS, we charge in accordance with NDIS rates.
Do you have parking available?
Yes, while there are only limited parking spaces at the FRONT of the building, the driveway to the left of the building will take you to an undercover carpark. You can use stairs or the elevator to reach the clinic level. Follow the signs in the building that will lead you to your appointment.
Why should I see a Hand Therapist and not a General Physiotherapist?
Hand Therapists receive specific training after graduating as an Occupational Therapist or Physiotherapist. This training allows the therapist to become more familiar with hand and arm injuries and conditions and allows additional skills such as splinting to be gained. The hand and arm is very complex and doesn’t always behave like the rest of the body and special skills are required to make the right diagnosis and provide the right treatment based on evidence.